policies

IMPORTANT INFORMATION ABOUT TRANSPORTATION

Not all companies are authorized to pick up passengers at the airport. Akumal Transfer.com is not responsible if you book your transfer with a non-authorized company and the service is not provided

A price per person usually means a "shuttle service."

Cash payment upon arrival is NOT ACCEPTABLE and not recommended.

DON'T give your arrival information before you know form of payment.

Make sure you can pay through a SECURED payment service like PAYPAL.

There are three types of services: Shuttle, Taxi, and Private.
Shuttle is the most economical but less convenient.
Taxi is economical, easy to book and reliable.
Private is the most convenient and reliable transportation and available 24/7.
Private must be booked in advance.
Make sure you know the right name of your hotel to book the right service.

IMPORTANT: Make sure you can easily contact the company to provide last minute changes (i.e. flight delays, early arrivals, flight changes, etc.). Make sure vehicles are available 24hrs., and you are not going to be charged a last minute added premium for late flight arrival or early departures.


CANCELLATION POLICY

We understand your travel plans may change. With that in mind, Akumal Transfer has a very simple cancellation policy: regardless of whether you made your reservation online or via telephone , just give us 12 hours notice prior to your pickup time and we will give you a full refund. Refunds normally show up on your account within 2 business days. Unfortunately, Akumal Transfer cannot refund payment if cancelled with less than 12 hours notice prior to pickup time. In the event of a no-show at your arrival there will be a charge of 50% and full payment will be forfeit for no show on your departure.


RESERVATIONS AND CONDITIONS

All reservations must be made by e-mail or fax, and They will be confirmed the same way. In order to guarantee the reservations it requires the full payment We accept credit cards Visa and Master Card.

Moving from the Airport to your final destination has never been easier. Akumal Transfer can always get you where you're going safely, efficiently, and comfortably. Our drivers are professional, courteous, and well-trained.

You can make a reservation quickly with our secure online booking system. Simply enter the details of your trip below to start the reservation process!

Book your transfer reservation by phone or online today.