General Information

Passengers traveling on domestic flights should check in at the corresponding airline desk at least one hour and a half before their flight leaves.

There is a “Departure Tax ” of about $18.00 US per person but this tax is usually included in your airline ticket and you don't need to pay it again. If your are not sure please contact your airline before you leave to Cancun and ask them if the Mexican Departure Tax is already included.

AIRPORT Information

airport cancun


The Cancun international airport is considered the second most important airport in Mexico. It is located on the northeast of the Yucatan Peninsula serving an average of more than ten million passengers per year. The airport is located around 12 miles from the hotel zone, approximately 20 minutes trip by car. From this airport you can reach the famous Mayan Riviera (Puerto Morelos, Playa del Carmen, Puerto Aventuras, Akumal, Tulum) and Isla Mujeres.

There are three terminal buildings at the Cancun airport. The terminal 1 is for private flights only, and the terminals 2 & 3 are for charters and commercial flights. The terminal 3 was open last May 17, 2007 and it has an area of 42,000 square meters, 84 check-in counters, 11 boarding bridges, 42 immigration counters, 6 security filters, 6 custom filters and an impressive and sophisticated security equipment that uses CT scanners, the only one of its kind in Mexico.

Immigration
NOTICE: The immigration department at the airport does not  answer questions nor can be contacted. If you have an immigration question, you must contact your nearest Mexican Consulate prior to your arrival to Cancun.

There you will be able to get answers to your question and, if necessary, obtain the proper documentation to enter the country. Cancun International Airport is an international port of entry to Mexico and as such it is regulated by Mexican and international laws and treaties. What this means is that every country in the world has a treaty with Mexico detailing on what is necessary for the citizens of that county to enter into Mexican territory. Please check with your travel agent or with the Mexican Embassy in your country about the documentation and visas you need to enter Mexico. There are several countries that do not need a visa to enter Mexico. We cannot list all of them but they include The United States, Canada and some countries members of the European Union.

Everybody needs a passport to enter Mexico.  As mentioned before, citizens from some countries might require an entry visa. If you are not sure please check with your travel agent and/or the Mexican Embassy in your country.

When you reach the arriving terminal after landing in Cancun you will be guided to the immigration hall where you will form a line and wait for your turn with a Mexican Immigration officer. This officer will ask you for your passport, entry visa, if you are from a county which requires it, and your tourist card, which will be given to you aboard the plane. The immigration officer may ask you a few questions as of the purpose of your trip, how long you will be staying and if this is your first time in Mexico.

The “tourist card” is a form that the airline will give you at the counter when you check in or aboard the plane. It is one per person, meaning that each member of your party must have one with his/her individual information. Questions in this form include: Names, country of origin, passport number (if you carry one), place where you staying in Mexico, arrival and departure dates and so forth. After the immigration officer has stamped this card you Must keep it in a safe place and do not lose it.  You will be asked for this documents when leaving the country. Although very rare, you might be held in Mexico if you lose your tourist card, so please make sure you do not lose it, keep it in a safe place and have it ready at your departure.

You do not have to carry these documents with you while in Mexico.  We recommend you to leave them at your hotel in a safe place.
This information is very general and can change at any time. If you have any questions we recommend you talk to your travel agent or the nearest Mexican Consulate in your country.

Customs
During the arrival flight, you will receive and need to fill out a customs form (Hacienda). After passing through immigration, you collect your bags and proceed to the exit. You will hand the form to the customs agent and press the button on what looks like a traffic light.

A green light means “go” and red means “inspection” in which case, officials perform a quick inspection.

As a rule of thumb you are allowed to bring into Mexico whatever you need for the time period you will be staying in Mexico. You are not allowed to bring food, fruits and/or products that are not "company" packed and sealed. And if you are bringing food or products they are allowed only if you need them because of a special diet or for medical reasons.

The same rule applies to medicine. You are allowed to bring enough medicine for the time period you will be in Mexico. If you are bringing an unusual quantity of medicine please bring a doctor's prescription just in case you need to prove the medicine is for your own consumption.

We strongly recommend you contact your nearest Mexican Consulate. There you can get more specific information about anything that has to do with "allowances" and what products are prohibited in Mexico.

Money and communications:
There is a bank in Terminal two, ATMs are located throughout the terminal buildings and there are bureau de change in both terminal buildings. Post boxes are located at Terminal 1 in the FBO building and in Terminal 2 by the main entrance.

Eating and drinking:
The airport has a variety of fast-food outlets and restaurants in both terminals.

Shopping:
There are a several gift shops at the airport. Duty-free and a convenience store are available in Terminal 2.

Luggage:
Porters are available in all terminals and willing to help with luggage for a tip.

Airport hotel
: There is no hotel at the airport or near the airport for overnight, the closest option is in downtown Cancun where you can find all type of hotels from 5 stars to economic guest houses.

Lockers

There is an INDEPENDENT locker station located in the main departure terminal, service available from 8:00 am to 8:00pm
They do not provide local contact number.
Cost: $65.00 pesos per day per locker.
Lockers are for pieces of luggage small enough to bring with you INSIDE the plane like carry on and small back packs. Not suitable for LARGE pieces of luggage. box measures 27.6" x 19.7" and 31.5" deep.

Parking at Cancun airport

The parking lot is located right at the main entrance to the airport.

Cost: $20.00 pesos per hour
Cost:
$120.00 pesos per day
Cost: $840.00 pesos per week

Lost & Found

The Lost & Found Department is operated by the Security Office. Although this office is part of the airport, it operates independently from the airport and have its own policies and procedures. Due to new and more strict security regulations the Security Office is a very tight and stern department.

The Security Airport receives and process items found within the airport premises. These items are usually turned in by passengers, airport personnel or by security officers. Not all items are reported. Many times people find items and they keep them. All airport personnel are searched and screened for items before they leave the airport's premises after a day's work. This is done to ensure that they do not take items that they might have found.

The Security Office is not responsible for luggage and items forgotten inside the airplane. Luggage is handled strictly by the airline's personnel and not by the airport's personnel or security. If you are missing a piece of luggage or your luggage was damage in some way, please contact your airline directly and file a complaint with them. The airport can not assist you with this type of claims.

Only owners of items can claim them with the Security Office. This has to be done by phone or in person. You can not claim a lost item by e-mailL. If you want to claim a lost item please call the Security Office at the airport at (01152) 998 848 7200. This is an international long distance call. The reason why you have to call or claim your items in person is because the security office will ask you specific questions about the items to ensure they are yours.

The Security Office is open 24 hrs. a day but it is open for claims from 9:00AM to 5:00PM Daily